General

Q - What kind of faucets should I look for to fit my needs?

You use your kitchen, bath and tub/ shower faucet more than any other home appliance. Therefore, choose a faucet that fits your needs based depend on the styling to best complement your home and the frequency of use. Budgets are also key factors to consider before purchasing a faucet.

Q - How do I determine the model number of my Olympia faucet?

You can easily find the model number on the front cover of your instruction manual. If you still possess the faucet carton, the model number will be shown on the box label. If you are unable to obtain a model number from the above sources, please contact us at (888) 772-7701.

Q - Can I buy a faucet that has a different finish or different handles?

Olympia offers several different styles of faucets and tub/shower valves that feature a variety of handle and finish combinations. Many of these handles and finishes can be ordered and fitted onto your faucet to add to your own personal touch. Please ask your local Olympia faucet distributor or call our customer service at (888) 772-7701 to assist you.

Q - Are Olympia faucets lead free?

Yes. All Olympia faucets meet and exceed ANSI/ NSF 61. SECTION 9 requirements as well as all IAPMO and universal plumbing code requirements.

Q - Where do I find Olympia replacement parts?

You can find quality Olympia replacements parts from the distributor you purchased the Olympia faucet from. Note: Please use genuine Olympia replacement parts when repairing your Olympia faucet to ensure long-term ease of use. Olympia does not warranty products repaired with non-Olympia parts.

Q - How can I obtain a parts explosion or specification sheet for my faucet?

Olympia parts breakdown sheets and specification sheets are available online at www.olympiafaucets.com. If you have further questions, please call our customer service at (888) 772-7701

Q - Where can I buy accessories for my Olympia faucet?

Olympia offers a full line of bathroom hardware and accessories to match your Olympia faucets. This line of bathroom hardware and accessories are available from your local Olympia distributor.

Q - What does sweat or "CxC" mean?

To join two copper fittings together utilizing head and metal solder. "CxC" is used to describe a copper to copper connection.

Q - Which way are the handles supposed to turn on a faucet?

In most cases, handles turn to the "ON" position in a counter-clockwise direction, except for lever handles. For two lever handle faucets, "HOT" handles turn to the "ON" position in a counter-clockwise direction, while "COLD" handles turn to the "ON" in a clockwise direction. For single handle faucets, the handle is turned to the "ON" position with an upward motion.

Q - Can I make adjustments to increase the flow of the water?

In 1992 the Federal Government passed the Energy Policy Act. This directed all manufacturers to restrict the amount of water released from any faucet. In some instances, this flow was reduced from 5 GPM (gallons per minute) at 60 PSI (pound per square inch) to 2.2 GPM at 60 PSI. Therefore, it is advised that you not remove the flow restrictor from your faucet. All Olympia faucets meet this government regulation.

Q - My faucet is leaking or the water flow is low.

In most cases, you can "quick-fix" these problems by checking the "Troubleshooting" section in installation instruction manual. If this installation instruction manual is not available, please visit the "Operation" section below to search for your faucet. If above options do not work, please feel free to contact us via email or call us at (888) 772-7701

Q - Why is the finish deteriorating on my faucet?

Olympia Renaissance Lifetime Finishes feature PVD production technology which allows finishes to last. Normally, finish deterioration on powder-coated or conventional plated products is due to years of wear, abuse or chemical dilapidation. Unfortunately, there is no way to repair a damaged finish. But, you can replace most of the common faucet parts where the finish has deteriorated. To do so, please check the parts explosion on the installation manual or call our customer service at (888) 772-7701.

Q - How is the "RENAISSANCE" PVD finish different from traditional electroplated finishes?

Olympia's "RENAISSANCE" PVD finishes feature more durable, varied color options than the traditional electroplated finishes. Olympia "RENAISSANCE" finishes are guaranteed never to tarnish, corrode or discolor.

Q - What is PVD (Physical Vapor Deposition)?

PVD is a vaporization coating technique, which is an alternative process to electroplating. PVD offers durable finishes in a wide variety of colors. This process is more a environmentally friendly process than traditional electroplating. PVD finishes go through a strict five step process (Pre-clean, Evaporation, Transportation, Reaction and Deposition). The finishes are closely inspected and tested again in factory before being shipped out.

Q - Why do my handles work backward when using my lever two handle faucet?

On a lever two handle kitchen or lavatory faucet you can easily remedy this situation. If the handles are rotating in the wrong direction, simply remove the handles and switch to the other side - hot to cold/cold to hot. Most of Olympia's lever handle hubs are marked with either a "C" (COLD) or "H" (HOT). If the handle has no "cold" or "hot" markings, simply rotate the stem or cartridge-stop assembly 180 degrees. This will change the rotation of the handle to the other direction.

Installation

Q - Are Olympia faucets easy to install?

Olympia strongly encourages you to use certified plumbing contractors to professionally install you Olympia faucet. All Olympia faucets are easily installed with the right tools.

Q - What tools do I need to install or fix my faucet?

The most commonly used tools are:
Phillips and regular screw drivers
Pliers
Adjustable wrenches
Basin wrench
Plumbers socket set
Seat wrench
Plumber's putty
Teflon tape

Check your Olympia Installation Instruction sheet or with your Olympia Sales Representative for the tools you will need to get the job done.

Q - Any tip for using tools?

Use penetrating oils (such as liquid wrench or WD-40) to help loosen corroded mounting kits.
Use hacksaw or reciprocating saw for cutting steel or plastic pipe.
Use basin wrench for those hard to reach areas.
Use tubing cutter to make straight, smooth cuts in plastic or copper pipe.
Wrap Teflon tape around threaded joints to ensure tight seals.

Q - When do I need to use Teflon tape, pipe dope or plumber's putty?

Teflon tape and pipe dope are commonly used as pipe sealants. However, people prefer to use Teflon tape, since it's cleaner and easier to use than sticky grease or paste like sealants. Plumber's putty is used to form watertight seals on all threaded joints on the plumbing project. Plumber's putty is not intended for use on threaded pipe joints or for use on cultured marble surfaces.

Cleaning & Care

Q - What is the best way to clean and care for my Olympia faucet?

Although your Olympia faucet is designed and engineered under strict quality standards, regular proper care of the product should be given to ensure years of trouble free service. Regularly remove and clean debris out from the aerator to provide continuously appropriate water flow. To clean the faucet, simply wipe with soft, damp cloth. Do not use abrasive or harsh bathroom cleaners, as they may damage the finish.

Q - What can I use to clean my "RENAISSANCE" PVD finish faucet?

Olympia recommends using soft, damp cloths to clean your faucet. In general, any cleaning products that can be used on chrome can be used on "RENAISSANCE" PVD finish. However, please read the product instructions, contents and cautions on any new cleaner before using it.

Returns

Q - What do I need to do to return a Olympia faucet?

If you are the end user and want to exchange a faucet for another model or return a defective faucet, take it along with the original sales receipt to the place of purchase.

 

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